Phones are still where deals are won and lost.
Missed calls = missed revenue
After-hours, lunch breaks, and overflow calls go to voicemail — and most callers never call back.
IVR menus frustrate everyone
Press-1 trees make callers hang up. Customers want answers, not phone tag.
Outbound calling doesn't scale
Manual dialling for follow-ups, reminders, and qualification burns SDR hours with low connect rates.
What your voice agent does on day one.
Answers 24/7 in EN / Cantonese / Mandarin
Natural, low-latency conversation with native-sounding voices grounded in your knowledge base.
Books meetings live on the call
Tool-calling agent checks your calendar, proposes slots, and confirms bookings before hanging up.
Qualifies and routes leads
Asks your qualifying questions, scores fit, and warm-transfers hot calls to the right human.
Outbound campaigns at scale
Appointment reminders, payment follow-ups, win-back, and lead qualification — dialled and logged automatically.
What's included.
- Telephony number setup (Twilio, SIP trunk, or port your existing number)
- Custom voice persona, accent, and brand tone
- Knowledge-base ingestion with retrieval (RAG)
- CRM, calendar, and ticketing tool integrations
- Warm-transfer rules, business-hours logic, and voicemail fallback
- Call recordings, transcripts, and analytics dashboard
- Ongoing prompt tuning against real call recordings
Where voice agents earn their keep.
How we ship your voice agent.
Map your highest-volume call types and the outcomes they need to drive.
Define voice persona, tools, transfer rules, and success metrics.
Wire the agent into telephony, your CRM, calendar, and knowledge base.
Launch on one line with live observability and human takeover.
Continuous tuning against real call recordings and human feedback.
A voice agent absorbed every after-hours call and booked viewings overnight.
A Hong Kong property agency routed all overflow and after-hours calls to a bilingual voice agent. It answered every call, booked viewings into the CRM, and warm-transferred hot buyers to agents in real time — zero missed enquiries in the first month.
Read the caseLatest from our voice-agent notes
- AI Phone Agent: Real Hong Kong Call Walkthrough
- Database reactivation in Hong Kong: consent first
- Call Answering in Hong Kong: 4 Models Compared
- Call Facebook Lead Ads Leads Instantly in Hong Kong
- AI Cold Calling Agent for Sales Teams: A Hong Kong Verdict
- Outbound Lead Qualification: A Voice Agent Framework for HK
The voice agents we build. Two lead.
Ad Response Agent
Calls every new Meta, Google or TikTok lead-form enquiry within a minute, qualifies it, and books the meeting.
Read more
Candidate Screening Agent
Calls every new job applicant within minutes of applying, screens them in Cantonese, English or Mandarin, and books the fits into your calendar.
Read more
AI Receptionist
Answers your main line on the first ring in English, Cantonese or Mandarin, and routes what needs a person.
Read more
Appointment setting
Books, reschedules and confirms appointments straight into your calendar, live on the call.
Read more
Lead reactivation
Works the leads already sitting in your CRM and brings the still-interested ones back.
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After-hours & overflow
Picks up evenings, weekends, lunch and the calls your team is too busy to reach.
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Outbound qualification
Dials your list, asks your qualifying questions, and hands your team only the calls worth their time.
Read moreFrequently asked questions
What is an AI voice agent, in plain terms?+
A program that holds a real phone conversation. It hears the caller, understands what they want, looks things up in your systems, takes an action — books an appointment, updates a record, transfers the call — and speaks back, all in the same call. It is not an IVR menu and it is not a recorded message.
Can I hear one before I commit to anything?+
Yes. Every project starts with a small working version: an agent running your own scenarios on a test number, before anything touches your main line. Book a free consultation to start.
Which agent should I start with?+
If you are spending on Meta, Google or TikTok lead forms, start with the Ad Response Agent: the budget is already committed and the gain is in how fast the lead is reached. If you are a recruitment agency or a team with volume hiring, start with the Candidate Screening Agent. If your main line goes to voicemail, the AI receptionist is next. After-hours cover is the lowest-risk way in, because it only touches calls nobody is answering today.
Does it really handle Cantonese?+
Yes, and it is the part we test hardest, because it is the part most voice stacks quietly get wrong. English, Cantonese and Mandarin on one number, including switching mid-sentence.
What does a voice agent cost?+
Two parts: the build, quoted per engagement after a free scoping call, and the running cost — telephony plus per-minute model usage, which scales with call volume. We do not publish a price list because a three-question qualifier and a full trilingual receptionist with calendar and CRM integration are not the same product.
How long until one is live?+
A working agent on a test number is usually days. The time goes into the knowledge base, the transfer rules and tuning against real recordings, not the telephony. We always pilot on one line with monitoring before anything touches a main number.
What happens to call recordings and customer data?+
Recordings, transcripts and summaries are stored under a retention policy you set, and the integrations write to your systems rather than ours. For clients who need it, the stack can run on infrastructure you control.
Want an AI voice agent answering your phones next month?
Book a free consultation. We'll map your highest-volume call flows and tell you the fastest path to a live voice agent.
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