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    Terms of Use

    Rules for using the website and our project-based services

    1. General Provisions

    1.1. These Terms of Use ("Terms") govern the relationship between Genium Technology Limited ("Genium Group", "we", "us"), a company incorporated in Hong Kong, and visitors and clients of the website genium-group.com and its subdomains ("Website"), including anyone who contacts us through our forms, website chat, WhatsApp, or who engages us for a project.

    1.2. Our sister brand Genium Infrastructure (genium-infra.com) is operated as a separate property and is governed by its own terms and privacy policy published on that site. These Terms apply only to Genium Group.

    1.3. By using the Website or engaging us for a project, you confirm that you have read, understood and agree to these Terms. If you do not agree, please stop using the Website and do not engage our services.

    1.4. We may update these Terms from time to time. Material changes will be communicated via the Website or by email. Continued use after changes are posted constitutes acceptance.

    2. Services Offered

    2.1. Genium Group provides project-based professional services scoped per engagement, including:

    • AI Agent Development — custom AI agents with tool-calling, multi-step workflows, knowledge bases and integrations with your business systems.
    • SOP & Workflow Automation — process mapping, integrations, automation logic and internal dashboards.
    • Custom Software, Platforms & Websites — bespoke web and mobile applications, client portals, internal tools, marketing websites, UX/UI, hosting and basic SEO.

    2.2. Indicative pricing ranges shown on the Website are non-binding estimates. The final scope, deliverables, fees, milestones and timelines for any project are set out in a written proposal or statement of work signed by both parties.

    3. Engagement Model

    3.1. Engagements are typically structured as: (a) one-time builds, (b) build plus retainer, or (c) phased projects.

    3.2. Discovery calls, scoping conversations and indicative quotes are provided without obligation. No contractual relationship is formed until both parties sign a written proposal or statement of work.

    3.3. Where we deliver a free pilot or prototype, the scope and acceptance criteria of that pilot are agreed in writing in advance.

    4. Acceptable Use of Website & Contact Channels

    4.1. You agree to use the Website, contact forms, website chat, WhatsApp and other contact channels only for lawful purposes and in compliance with applicable laws of Hong Kong and any other jurisdiction that applies to you.

    4.2. You must not:

    • submit false, misleading or fraudulent information through our forms;
    • use our channels to send spam or unsolicited bulk messages;
    • scrape, harvest, copy or otherwise extract content, data or contact details from the Website without our prior written consent;
    • attempt to reverse engineer, decompile or probe the security of the Website or any tools embedded in it;
    • attempt to disrupt or overload the Website or our infrastructure;
    • upload or transmit any unlawful, harmful, defamatory, infringing or malicious content.

    5. Intellectual Property

    5.1. All Website content — including text, graphics, code, designs, logos and trademarks — is owned by Genium Group or its licensors and is protected by Hong Kong and international intellectual property laws.

    5.2. For client engagements, ownership and licensing of project deliverables are governed by the signed proposal or statement of work. By default, on full payment of fees, the client receives a perpetual licence (or assignment, where specified in writing) to use the bespoke deliverables created for them.

    5.3. Our pre-existing frameworks, internal libraries, templates, tooling and know-how remain our property and are licensed to you on a non-exclusive basis only to the extent embedded in your deliverables.

    6. Client Data & Confidentiality

    6.1. We treat information shared with us during scoping, proposals and delivery as confidential and use it solely for the purpose of advising on and delivering the project. NDAs are available on request.

    6.2. The client retains ownership of all business data they share with us. We may process that data only to deliver the engaged services and as set out in our Privacy Policy.

    7. Fees, Quotes & Payment

    7.1. All engagements are project-based and billed against milestones agreed in the signed proposal or statement of work. The Website does not sell auto-renewing subscriptions.

    7.2. Indicative ranges published on the Website (in HKD, USD, GBP or EUR) are estimates only and may change based on scope, complexity, timeline and ongoing support requirements.

    7.3. Unless otherwise agreed, invoices are payable within the period stated on the invoice. Overdue amounts may lead to pause of work after reasonable notice.

    7.4. Refunds and cancellations follow the terms set out in the signed proposal.

    8. AI-Assisted Communication Disclaimer

    8.1. Some of our customer-facing channels — including the website chat widget and WhatsApp — may be assisted by AI to provide initial responses and route inquiries. You may request a human at any time.

    8.2. AI-generated replies may contain inaccuracies, errors or outdated information. They are provided for general informational purposes only and must not be relied on as professional advice (legal, medical, financial, tax, investment or otherwise).

    8.3. Quotes, scopes, timelines and commercial terms are only binding once confirmed in a signed written proposal — not via chat or messaging.

    9. Limitation of Liability

    9.1. The Website and pre-contract communications (including chat and WhatsApp) are provided on an "as is" basis without warranties of any kind, to the maximum extent permitted by law.

    9.2. To the maximum extent permitted by Hong Kong law, our total aggregate liability arising out of or relating to a given engagement is limited to the fees paid by the client to us under that engagement in the twelve (12) months preceding the event giving rise to the claim.

    9.3. We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, business, data or goodwill.

    9.4. We are not responsible for outages, changes or restrictions of any third-party platforms, APIs, AI model providers or hosting providers that may affect our services.

    10. Sister Brands

    10.1. Genium Infrastructure (genium-infra.com) is operated as a separate business with its own products, pricing, terms of use and privacy policy. These Terms do not apply to that site or its products.

    10.2. Any use of Genium Infrastructure products is governed exclusively by the terms published on its website.

    11. Indemnification

    11.1. You agree to indemnify, defend and hold harmless Genium Group, its directors, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms or any applicable law; (b) your misuse of the Website or our contact channels; or (c) any content, data or instructions you provide to us.

    12. Force Majeure

    12.1. Neither party will be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, government actions, internet or telecoms outages, power failures, cyberattacks, or failures of third-party platforms, AI providers or hosting providers.

    13. Termination

    13.1. We may suspend or terminate your access to the Website at any time if you breach these Terms or use the Website in a manner that may cause harm to us or others.

    13.2. Termination of a paid engagement is governed by the signed proposal or statement of work.

    13.3. Sections that by their nature should survive termination (including Intellectual Property, Confidentiality, Limitation of Liability, Indemnification and Governing Law) will so survive.

    14. Anti-Corruption & Sanctions Compliance

    14.1. Both parties will comply with applicable anti-corruption laws, including the Prevention of Bribery Ordinance (Cap. 201) of Hong Kong.

    14.2. Neither party will offer, give, request or accept any bribe, facilitation payment or other improper inducement in connection with these Terms.

    14.3. You warrant that you are not subject to any trade sanctions, export controls or embargoes imposed by the United Nations, Hong Kong or other applicable jurisdictions that would prohibit us from providing services to you.

    15. Governing Law & Dispute Resolution

    15.1. These Terms are governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region.

    15.2. Disputes will first be addressed through good-faith negotiation. If unresolved within 30 days, either party may refer the dispute to arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time. The seat shall be Hong Kong; the language shall be English.

    15.3. Either party may seek injunctive or equitable relief from the courts of the Hong Kong SAR to protect its intellectual property or confidential information.

    16. Contact

    16.1. For questions about these Terms or our services:

    Email: support@genium-group.com
    Primary Contact: ilya@genium-group.com
    Address: Room 607, 6/F Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Hong Kong

    Last updated: October 13, 2026