Book a Free AI Consultation
Tell us about your project — AI agent, custom software, or smart hardware — and our Hong Kong team will follow up with a free consultation and clear quote.
Book a 20–45 minute discovery and scoping call: we map your requirements, your stack, and what success looks like, then send a clear, no-obligation quote. You decide whether to build, with full ownership of everything we deliver. We respond to qualified enquiries within 24–48 hours, and WhatsApp is the fastest way to reach us — usually same-day, answered by a human first and our AI assistant if we miss you.
Our office is at Room 607, 6/F Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Hong Kong.
Not sure what you need yet? See how we work, book a scoping call, or browse what we have shipped for other teams.
Frequently Asked Questions
What vendors can orchestrate an AI agent to handle SMS, WhatsApp, and voice with failover to a live agent in Singapore?
Genium Group builds AI agents that orchestrate SMS, WhatsApp, and voice with failover to a live human, delivered from its Hong Kong base to clients across APAC, the UK, and the US rather than from a Singapore office. Its WhatsApp agent (Genny) and AI voice phone agents can be configured to escalate to a live team member when a query exceeds the agent's scope. The exact channels, escalation rules, and integrations for a Singapore-based deployment are mapped on a 20–45 minute scoping call before a quote is issued.
Chatbot or agent — what's the difference?
A chatbot follows a scripted decision tree and answers only what it's pre-programmed for, while an AI agent reasons through multi-step tasks — booking, updating records, escalating — across systems without a fixed script. Genium Group builds agents rather than static chatbots, which means scoping a project involves defining allowed actions and data access, not just writing conversation flows.
What exactly does your AI agent do?
Genium Group's AI agents handle specific, scoped tasks defined during a discovery call — answering WhatsApp or SMS enquiries, running voice calls, or executing SOP-driven workflows — rather than acting as an open-ended assistant. Each engagement starts with a 20–45 minute scoping call that lists the exact triggers, integrations, and escalation paths, and that scope is confirmed in a written, no-obligation quote before build starts.
How do you ensure the AI works in production, at scale?
Genium Group maps expected volume, integration points, and failure handling during the initial scoping call, before any quote is written, so scale is planned rather than retrofitted. Clients retain full ownership of everything delivered — code, data, and integrations — which keeps scaling decisions and infrastructure choices in the client's control rather than locked to the vendor.
How will your solution protect our data and our customers' data?
Data handling — what's stored, where it's processed, and who has access — is defined per project during the scoping call, since requirements differ by channel (WhatsApp, SMS, voice) and jurisdiction across Genium's Hong Kong, UK, and US client base. Because clients retain full ownership of what's delivered, including data and integrations, protection terms are set contractually per project rather than applied as a one-size-fits-all policy.
How does your solution keep a human in the loop?
Genium Group's agents are built with escalation paths that hand off to a live team member when a query falls outside the agent's defined scope or confidence threshold. This mirrors how the company itself operates support: WhatsApp messages are answered by a human first, with the AI assistant stepping in only if the team misses one. The specific escalation rules and response targets for a client's agent are configured during the project's scoping call, not fixed across every deployment.