A receptionist that answers on the first ring. Every ring.
Your main line, picked up in under a second, in English, Cantonese or Mandarin — whichever the caller opens with. It answers from your own knowledge base, books appointments into your calendar, takes messages properly, and transfers the calls that genuinely need a person.
The main line is the first thing a customer judges you on.
Voicemail is where enquiries go to die
Most callers who hit voicemail do not leave a message and do not call back. They call the next number on the results page, and you never learn that they tried.
Press-1 menus punish the caller for calling
An IVR tree is a filing system for your convenience. The person on the line wanted an answer, and every extra menu is an invitation to hang up.
Reception does not scale, and should not have to
Lunch hours, sick days, the 4pm rush and the three calls that arrive at once. Hiring a second receptionist to cover peaks means paying for the troughs too.
What changes on the day it goes live.
Trilingual without a language menu
Cantonese, Mandarin and English on one number. The caller just speaks, and the agent follows — including when they switch mid-sentence, which in Hong Kong they do.
Transfers that arrive with context
When a person is needed, they get the caller, the reason and the summary at the same time. No "let me take you through that again from the top".
Answers from your material, not from guesswork
The knowledge base is built from your price list, policies, FAQs and site. Out of scope is a routed transfer, not an invented answer.
Every call written down
Recording, transcript and a short summary on each call, searchable afterwards. The things customers keep asking about become visible for the first time.
What's included.
- Number setup — port your existing line, forward it, or provision a new one (Twilio or SIP trunk)
- A voice persona and greeting matched to how your business actually sounds
- Knowledge-base build and ingestion from your own documents and website
- Trilingual handling: English, Cantonese, Mandarin, with mid-call switching
- Calendar integration for booking, rescheduling and confirmations
- Transfer rules by department, person and business hours, with voicemail fallback
- Structured message-taking written to your CRM, inbox or WhatsApp
- Recordings, transcripts, summaries and a call dashboard
- Ongoing prompt tuning against real recordings
Where it earns its keep.
How it works, in three steps.
On your existing number — ported, forwarded, or a new line we provision. The agent answers in under a second and adapts to whichever of the three languages the caller opens in.
Opening hours, location, pricing bands, availability, order status, whatever lives in the knowledge base we build from your own material. It answers, rather than promising that someone will call back.
Warm transfer to the right person with the context attached, a booked callback slot outside hours, or a structured message on the right desk. Every call ends somewhere, not in a void.
Answering a Hong Kong main line.
A Hong Kong front desk hears Cantonese, English and Mandarin on the same morning, often from the same caller. The receptionist greets in the language you choose, answers in the language it is spoken to, and switches without asking when the caller does. We tune it against recordings of your own calls, because the way your customers say your services, your doctors' names or your building's address is what generic speech models get wrong.
It knows your hours the way your staff do: the lunch-hour gap, public holidays, and what happens when the Observatory hoists Typhoon Signal No. 8 or a Black Rainstorm Warning and the office closes. On those days it tells callers you are closed, takes the message and books the call-back, instead of letting the line ring out.
Anything it should not handle goes to a person: it warm-transfers with a one-line summary so your colleague does not ask the caller to start again, and when nobody is free it takes a message and promises a call-back time you control. Every call opens by saying it is recorded and why, in line with the Privacy Commissioner's guidance on recording calls, and the recording and transcript are kept for as long as you decide.
A voice agent absorbed every after-hours call and booked viewings overnight.
A Hong Kong property agency routed all overflow and after-hours calls to a bilingual voice agent. It answered every call, booked viewings into the CRM, and warm-transferred hot buyers to agents in real time — zero missed enquiries in the first month.
Read the caseOther voice agents we build.
Ad Response Agent
Calls every new Meta, Google or TikTok lead-form enquiry within a minute, qualifies it, and books the meeting.
Read more
Candidate Screening Agent
Calls every new job applicant within minutes of applying, screens them in Cantonese, English or Mandarin, and books the fits into your calendar.
Read more
Appointment setting
Books, reschedules and confirms appointments straight into your calendar, live on the call.
Read moreFrequently asked questions
Can it really handle Cantonese?+
Yes. Cantonese is the language most voice stacks quietly get wrong, so we test it specifically — including code-switching mid-sentence, which is how most Hong Kong callers actually speak.
Do I have to change my phone number?+
No. You can port the existing number to us, or simply forward it — forwarding takes minutes and is reversible, which is why most clients start there. A new number is also an option if you want to trial it on one line first.
What happens when it does not know the answer?+
It says so and routes, rather than improvising. The knowledge base defines what it can speak to; anything outside that becomes a transfer, a booked callback or a message — and shows up in the dashboard so the gap gets filled.
Can a human take over a live call?+
Yes. Transfers can be triggered by the caller asking, by a keyword, by the topic, or by whoever is watching the dashboard. Outside business hours the agent offers a callback slot instead of a transfer nobody would answer.
Does it replace our receptionist?+
Most clients use it to take the repetitive half — hours, directions, availability, routine bookings — so the person on the desk works on the calls that need judgement. It also covers lunch, sick days and the 4pm pile-up, which is the part no single hire ever solves.
How long does it take to set up?+
A working agent on a test number is usually days, not weeks — the time goes into the knowledge base and the transfer rules, not the telephony. We pilot on one line with live monitoring before anything touches your main number.
What happens when the office closes for a typhoon or a black rainstorm?+
You set the closure message once. When Typhoon Signal No. 8 or a Black Rainstorm Warning closes the office, the receptionist tells callers you are closed, takes their details and books the call-back, instead of letting the line ring out.
Can callers switch between Cantonese and English mid-call?+
Yes. Hong Kong callers mix languages constantly, so the agent follows whichever language it is spoken to, including a switch halfway through a sentence, and reads names, numbers and addresses back to confirm them.
Want your main line answered on the first ring next month?
Tell us what your callers ask for most. We will map the flow, the transfers and the knowledge base, and tell you the fastest route to live.
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